> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/training-your-bot/connect-e-commerce-store.md).

# Connect E-commerce Store

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## Overview

The **Connect E-commerce Store** feature lets you link your CX Genie bot directly with online store platforms such as **Shopify** or **WooCommerce**.

This integration enables the bot to:

* Access your **product catalog**
* Provide **real-time pricing and stock status**
* Answer detailed product questions with live data

![Figure 1. Training Data - E-commerce store panel](/files/vHFPHeMvIq1zOG3XCMUs)

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## Steps to Use

#### 1. Access the E-commerce Tab

* Go to **Training Data** → **Connect E-commerce Store**.

#### 2. View Connected Stores

* See all stores linked to your bot.
* Columns include **Store name**, **Platform** (Shopify/WooCommerce), and **Actions**.
* Use the 🗑️ Trash icon to remove a store connection.

#### 3. Add a New Store Connection

1. Click **Connect Store**.
2. Choose **Shopify** or **WooCommerce**.

**For Shopify**

* Enter **Access token**.
* Enter **Store permanent link** (e.g., `shop.myshopify.com`).
* Click **Connect**.

**For WooCommerce**

* Enter **Consumer key** and **Consumer secret**.
* Enter **Store permanent link** (e.g., `mydomain.com`).
* Click **Connect**.

#### 4. View Store Details & Products

* Click on a connected store name → open details panel.
* See a list of products with **name, price, stock availability**.
* Use the search box to find specific products.

<figure><img src="/files/kRDGr63eULnZNebdeTnB" alt=""><figcaption><p>Figure 2. Store details</p></figcaption></figure>

#### 5. View Product Details

* Click a product → view details:

  * Product image
  * Price & stock count
  * Description
  * Direct product page link

  <figure><img src="/files/td2bLmi1v0CWXwS8wFRT" alt=""><figcaption><p>Figure 3. Product details</p></figcaption></figure>

#### 6. Remove a Store Connection

* In the store details panel, click **Remove Store** to disconnect.

## Example / Use Case

A Shopify store owner connects their shop to CX Genie.

* Customers ask: *“Is the Mocha Latte Pack in stock?”*
* The bot fetches real-time stock and pricing from Shopify and replies instantly.
* This reduces manual updates and improves customer shopping experience.

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## Notes

* Only **1 store connection per bot** is supported.
* Credentials needed:
  * Shopify → Access token + store link
  * WooCommerce → Consumer key, secret, and store link
* Data is updated **in real-time** when synced.
* Removing a store connection deletes all linked product data.
* Switching platforms? → Remove the old store before adding the new one.
* 📄 Guide for access tokens: [Shopify/WooCommerce Integration PD](https://storage.cxgenie.ai/Guide-Integration-Shopify-WooCommerce.pdf)

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## Quick Tips

* Sync regularly to ensure stock and prices are accurate.
* Use descriptive product names in your store — the bot uses these for search.
* Test product queries in **Chat with Bot** after integration.

## Troubleshooting

* **Connection fails** → Check credentials (Access token / Consumer key & secret).
* **Products not syncing** → Confirm store data is published and live.
* **Bot not answering with product info** → Re-sync or refresh the integration.
* **Exceeded 1 store limit** → Remove existing connection before adding a new one.