Connect E-commerce Store
Overview
The Connect E-commerce Store feature lets you link your CX Genie bot directly with online store platforms such as Shopify or WooCommerce.
This integration enables the bot to:
Access your product catalog
Provide real-time pricing and stock status
Answer detailed product questions with live data
Steps to Use
1. Access the E-commerce Tab
Go to Training Data → Connect E-commerce Store.
2. View Connected Stores
See all stores linked to your bot.
Columns include Store name, Platform (Shopify/WooCommerce), and Actions.
Use the 🗑️ Trash icon to remove a store connection.
3. Add a New Store Connection
Click Connect Store.
Choose Shopify or WooCommerce.
For Shopify
Enter Access token.
Enter Store permanent link (e.g.,
shop.myshopify.com).Click Connect.
For WooCommerce
Enter Consumer key and Consumer secret.
Enter Store permanent link (e.g.,
mydomain.com).Click Connect.
4. View Store Details & Products
Click on a connected store name → open details panel.
See a list of products with name, price, stock availability.
Use the search box to find specific products.
5. View Product Details
Click a product → view details:
Product image
Price & stock count
Description
Direct product page link
Figure 3. Product details
6. Remove a Store Connection
In the store details panel, click Remove Store to disconnect.
Example / Use Case
A Shopify store owner connects their shop to CX Genie.
Customers ask: “Is the Mocha Latte Pack in stock?”
The bot fetches real-time stock and pricing from Shopify and replies instantly.
This reduces manual updates and improves customer shopping experience.
Notes
Only 1 store connection per bot is supported.
Credentials needed:
Shopify → Access token + store link
WooCommerce → Consumer key, secret, and store link
Data is updated in real-time when synced.
Removing a store connection deletes all linked product data.
Switching platforms? → Remove the old store before adding the new one.
📄 Guide for access tokens: Shopify/WooCommerce Integration PD
Quick Tips
Sync regularly to ensure stock and prices are accurate.
Use descriptive product names in your store — the bot uses these for search.
Test product queries in Chat with Bot after integration.
Troubleshooting
Connection fails → Check credentials (Access token / Consumer key & secret).
Products not syncing → Confirm store data is published and live.
Bot not answering with product info → Re-sync or refresh the integration.
Exceeded 1 store limit → Remove existing connection before adding a new one.
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