Connect E-commerce Store

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Overview

The Connect E-commerce Store feature lets you link your CX Genie bot directly with online store platforms such as Shopify or WooCommerce.

This integration enables the bot to:

• Access your product catalog

• Provide real-time pricing and stock status

• Answer detailed product questions with live data

Figure 1. Training Data - E-commerce store panel

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Steps to Use

1. Access the E-commerce Tab

• Go to Training Data → Connect E-commerce Store.

2. View Connected Stores

• See all stores linked to your bot.

• Columns include Store name, Platform (Shopify/WooCommerce), and Actions.

• Use the 🗑️ Trash icon to remove a store connection.

3. Add a New Store Connection

1. Click Connect Store.

2. Choose Shopify or WooCommerce.

For Shopify

• Enter Access token.

• Enter Store permanent link (e.g., shop.myshopify.com).

• Click Connect.

For WooCommerce

• Enter Consumer key and Consumer secret.

• Enter Store permanent link (e.g., mydomain.com).

• Click Connect.

4. View Store Details & Products

• Click on a connected store name → open details panel.

• See a list of products with name, price, stock availability.

• Use the search box to find specific products.

Figure 2. Store details

5. View Product Details

• Click a product → view details:

  • Product image

  • Price & stock count

  • Description

  • Direct product page link

  

  Figure 3. Product details

6. Remove a Store Connection

• In the store details panel, click Remove Store to disconnect.

Example / Use Case

A Shopify store owner connects their shop to CX Genie.

• Customers ask: “Is the Mocha Latte Pack in stock?”

• The bot fetches real-time stock and pricing from Shopify and replies instantly.

• This reduces manual updates and improves customer shopping experience.

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Notes

• Only 1 store connection per bot is supported.

• Credentials needed:

  • Shopify → Access token + store link

  • WooCommerce → Consumer key, secret, and store link

• Data is updated in real-time when synced.

• Removing a store connection deletes all linked product data.

• Switching platforms? → Remove the old store before adding the new one.

• 📄 Guide for access tokens: Shopify/WooCommerce Integration PD

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Quick Tips

• Sync regularly to ensure stock and prices are accurate.

• Use descriptive product names in your store — the bot uses these for search.

• Test product queries in Chat with Bot after integration.

Troubleshooting

• Connection fails → Check credentials (Access token / Consumer key & secret).

• Products not syncing → Confirm store data is published and live.

• Bot not answering with product info → Re-sync or refresh the integration.

• Exceeded 1 store limit → Remove existing connection before adding a new one.