> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/getting-started/knowledge-base/bot-learns-from-conversations.md).

# Bot Learns from Conversations

To enable this feature, go to **Bot Settings → Learning from Conversation**, and make sure the toggle is turned on.\
Once enabled, there are two ways for your bot to learn.

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<figure><img src="https://storage.cxgenie.ai/files/80fe58599e3efab4ff493b51d317a6a3.png" alt=""><figcaption><p>Learning from Conversation</p></figcaption></figure>

### 1. Learn Immediately

#### How it works

When this option is turned on, the bot automatically learns from a conversation right after it ends.\
The system extracts useful questions, answers, and related details, then adds them directly to the bot’s knowledge base.

#### When to use

Use this option if you want the bot to improve quickly without manual review.\
It’s fully automatic and requires no team involvement.

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### 2. Learn After Review

#### How it works

When this option is selected, the bot will not learn automatically.\
Instead, a team member can review each conversation and decide which information should be added to the bot’s knowledge.

#### When to use

This option helps maintain accuracy and control.\
It is suitable for teams that want to ensure only correct and relevant content is saved.

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### Recommendation

We recommend using **Learn After Review** to keep your bot’s knowledge base clean, accurate, and trustworthy.