# Documents

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## Overview

The **Documents** feature allows you to upload and manage files that your bot can learn from to improve its knowledge base. Supported formats include **.pdf, .pptx, and .ppt**.

You can upload up to **10 files at once** with a combined size limit of **100 MB**. Once uploaded, the bot automatically processes the documents, extracts text content, and uses it to provide more accurate and detailed answers.

![Figure 1. Training Data - Documents section](https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2F3NmJ9xrYlZqPHIcaFjfp%2Fimage.png?alt=media)

Figure 1. Training Data - Documents section

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## Steps to Use

1. **Access the Documents Tab**

* Go to the **Training Data** section in your bot’s dashboard.
* Select the **Documents** tab.

#### 2.  Add New Documents

1. Click **Add documents** (top right).
2. In the pop-up window, drag and drop files or click to browse from your computer.
3. Supported formats: **.pdf, .pptx, .ppt**.
4. Upload up to **10 documents** at once (max total size: **100 MB**).
5. Click **Import** to begin uploading and processing.

#### 3. View Uploaded Documents

* Uploaded files appear in a list with details:
  * Filename
  * File size
  * Date/time uploaded
  * Processing status (e.g., “0/33 pages processed”)
* Use pagination to navigate if many files are uploaded.

#### 4. Manage Documents

* **Download**: Click the download icon to get the original file.
* **Delete**: Click the 🗑️ trash icon to remove a file (this also deletes its learned content from the bot).

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## Example / Use Case

A company uploads:

* Product manuals
* Training guides
* Corporate presentations

The bot then learns from these files and can answer customer questions about technical details, policies, or product features—without needing manual FAQ entry.

## Notes

* Processing may take longer for large or complex files.
* Only **text content** is extracted—images, tables, or special formatting are not processed as knowledge.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2F0JKFQ5Yh49CEmbYM8ELZ%2Fimage%201.png?alt=media&#x26;token=10b1e892-5032-413f-be60-64a54338933f" alt=""><figcaption><p>Figure 2. Document Detail</p></figcaption></figure>

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## Quick Tips

* Upload documents in text-based format (not scanned images).
* Split large manuals into smaller files for faster processing.
* Use clear titles for files so you can track them easily later.

## Troubleshooting

* **File won’t upload** → Check format (.pdf, .pptx, .ppt) and size ≤100 MB.
* **Status stuck at 0/x** → Wait a few minutes or re-upload.
* **Bot not using content** → Ensure document has extractable text.
* **File disappears after upload** → Refresh page or re-import.