# Ticket List

You can access this feature by accessing: clicking the Ticket icon <img src="/files/TasDriJQvCgeLjW3L0lq" alt="" data-size="line"> -> Ticket List

<figure><img src="/files/jDZ0GD2RTYEUTWuaLEu3" alt=""><figcaption></figcaption></figure>

* All the tickets from all the bots you created in the workspace will be here.
* There are 5 columns that you need to know:
  * Name: This column will let you know the content, the status, and the priority of the ticket. You can set up this in-detail ticket.
  * Category: This column will let you classify the ticket based on your purpose. You can create this in Ticket -> Categories. See **here.**
  * Creator: This column will let you know who is creating the ticket. It's also known as the customer.&#x20;
  * Assignee: This column will let you know who will solve the ticket. You can assign the to-do ticket to your member.&#x20;
  * Updated at: This column will let you know the last time the ticket was updated, including any changes to the settings of the ticket.
  * Actions: This column will let you change the information of the ticket, and merge the ticket.

### Search box

<figure><img src="/files/ZiM5J3d0Ct5OSdVvh8xn" alt=""><figcaption></figcaption></figure>

* This box will let you find the ticket.

### Filter

<figure><img src="/files/L8c4jPuJRSjOqOtDjO2v" alt=""><figcaption></figcaption></figure>

* Using the filter will let you classify your ticket, by clicking on it, there will be a list that includes 3 labels.

<figure><img src="/files/Iu9GMPTglqynei89XjIz" alt=""><figcaption></figcaption></figure>

* You can freely choose between 3 labels: Priority, Assignee, and Status. After choosing the suitable one, click "Apply" to see the filter list or you can reset it to show all the ticket in the Workspace.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/ticket-system-add-on/ticket-list.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.