> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/ticket-system-add-on/ticket-list.md).

# Ticket List

This feature will help you to manage your customers' issues/problems so that you can easily solve them.

You can access this feature by accessing: clicking the Ticket icon <img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FNeDlkF26JDMqg5XBZRXg%2Fimage.png?alt=media&amp;token=a2f73503-28b3-4e22-b031-37146808dfd3" alt="" data-size="line"> -> Ticket List

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FlFf39co7Bmydz8P3k2gG%2Fimage.png?alt=media&amp;token=122b382c-4ffa-4a57-af42-ef3c3399da20" alt=""><figcaption></figcaption></figure>

* All the tickets from all the bots you created in the workspace will be here.
* There are 5 columns that you need to know:
  * Name: This column will let you know the content, the status, and the priority of the ticket. You can set up this in-detail ticket.
  * Category: This column will let you classify the ticket based on your purpose. You can create this in Ticket -> Categories. See **here.**
  * Creator: This column will let you know who is creating the ticket. It's also known as the customer.&#x20;
  * Assignee: This column will let you know who will solve the ticket. You can assign the to-do ticket to your member.&#x20;
  * Updated at: This column will let you know the last time the ticket was updated, including any changes to the settings of the ticket.
  * Actions: This column will let you change the information of the ticket, and merge the ticket.

### Search box

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FMj1I5yjHE6QEp6XDEPtG%2Fimage.png?alt=media&amp;token=a5d6ca95-c99b-42c2-a774-11f2417f06b0" alt=""><figcaption></figcaption></figure>

* This box will let you find the ticket.

### Filter

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FyEdzHNSGf4x0WtJENzqd%2Fimage.png?alt=media&amp;token=664f650c-a67c-4390-8018-9b575afe04c7" alt=""><figcaption></figcaption></figure>

* Using the filter will let you classify your ticket, by clicking on it, there will be a list that includes 3 labels.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FFykStupF05FApQwgNMjs%2Fimage.png?alt=media&amp;token=f9b6e789-1a71-4524-8d7f-86c7425f0a05" alt=""><figcaption></figcaption></figure>

* You can freely choose between 3 labels: Priority, Assignee, and Status. After choosing the suitable one, click "Apply" to see the filter list or you can reset it to show all the ticket in the Workspace.