> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/ticket-system-add-on/ticket-list.md).

# Ticket List

You can access this feature by accessing: clicking the Ticket icon <img src="/files/TasDriJQvCgeLjW3L0lq" alt="" data-size="line"> -> Ticket List

<figure><img src="/files/jDZ0GD2RTYEUTWuaLEu3" alt=""><figcaption></figcaption></figure>

* All the tickets from all the bots you created in the workspace will be here.
* There are 5 columns that you need to know:
  * Name: This column will let you know the content, the status, and the priority of the ticket. You can set up this in-detail ticket.
  * Category: This column will let you classify the ticket based on your purpose. You can create this in Ticket -> Categories. See **here.**
  * Creator: This column will let you know who is creating the ticket. It's also known as the customer.&#x20;
  * Assignee: This column will let you know who will solve the ticket. You can assign the to-do ticket to your member.&#x20;
  * Updated at: This column will let you know the last time the ticket was updated, including any changes to the settings of the ticket.
  * Actions: This column will let you change the information of the ticket, and merge the ticket.

### Search box

<figure><img src="/files/ZiM5J3d0Ct5OSdVvh8xn" alt=""><figcaption></figcaption></figure>

* This box will let you find the ticket.

### Filter

<figure><img src="/files/L8c4jPuJRSjOqOtDjO2v" alt=""><figcaption></figcaption></figure>

* Using the filter will let you classify your ticket, by clicking on it, there will be a list that includes 3 labels.

<figure><img src="/files/Iu9GMPTglqynei89XjIz" alt=""><figcaption></figcaption></figure>

* You can freely choose between 3 labels: Priority, Assignee, and Status. After choosing the suitable one, click "Apply" to see the filter list or you can reset it to show all the ticket in the Workspace.