> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/notify-agent.md).

# Notify agent

This component lets you create the workflow to notify the live agent. Help your staff can know the customers' needs

## I. How to use

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FLp0KQvKbl0oCs4vGZRdb%2Fimage.png?alt=media&amp;token=c516ef21-452a-4b5a-95f8-bcb9dc863f98" alt=""><figcaption><p>Notify agent component</p></figcaption></figure>

* By clicking on the "Notify agent" component, you will add a pink block to your whiteboard.
* This block has 2 purple dots. So you can connect with any blocks you want.&#x20;
* We encourage you to use this feature when you are aware of customer issues that require a live agent to resolve, which the chatbot cannot handle.

<mark style="color:red;">**= Please remember to click the "Save changes" button before leaving.**</mark>

## II. Examples

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2Fro5wfKCNQUgpT6dqxJ1Z%2Fimage.png?alt=media&amp;token=4fca0b9e-9f10-404e-bf57-e11f746ea9e4" alt=""><figcaption><p>Connect with the message block to get the notify to a live agent.</p></figcaption></figure>

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2Fe6sxdCHmIHd7NYCAloZs%2Fimage.png?alt=media&amp;token=6db6cab2-0375-4d3b-b50a-fa51b0605a88" alt=""><figcaption><p>The message of the chatbot will send without settings in the workflow.</p></figcaption></figure>

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FYzX5gvNLyYToCs8fOtYH%2Fimage.png?alt=media&amp;token=45b4ef33-034a-4a8b-a55d-7f958e61ad87" alt=""><figcaption></figcaption></figure>

* If a customer triggers the condition to call a live agent, a notification will appear immediately in the bell icon (see it here). You can click on the notification to jump to the chat box where the customer called.