* By clicking on the "Notify agent" component, you will add a pink block to your whiteboard.
* This block has 2 purple dots. So you can connect with any blocks you want.
* We encourage you to use this feature when you are aware of customer issues that require a live agent to resolve, which the chatbot cannot handle.
**= Please remember to click the "Save changes" button before leaving.**
## II. Examples
Connect with the message block to get the notify to a live agent.
The message of the chatbot will send without settings in the workflow.
* If a customer triggers the condition to call a live agent, a notification will appear immediately in the bell icon (see it here). You can click on the notification to jump to the chat box where the customer called.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://documents.cxgenie.ai/bots/workflow/workflow-components-1/notify-agent.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.