> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/live-chat-and-support.md).

# Live Chat & Support

- [Live Chat Interface](https://documents.cxgenie.ai/live-chat-and-support/live-chat-interface.md): The Live Chat panel in CX Genie provides agents with a centralized place to manage real-time conversations with customers. The interface is divided into four key areas:
- [Conversation History](https://documents.cxgenie.ai/live-chat-and-support/live-chat-interface/conversation-history.md)
- [Message Input](https://documents.cxgenie.ai/live-chat-and-support/live-chat-interface/message-input.md): The Message Input area lets agents compose, format, and send messages—and choose how the message is posted in the thread.
- [Conversation Control Bar](https://documents.cxgenie.ai/live-chat-and-support/live-chat-interface/conversation-control-bar.md)
- [List of Conversations](https://documents.cxgenie.ai/live-chat-and-support/list-of-conversations.md): This area will help you to manage your conversation, you can use some tools available to sort the list.
- [AI Actions](https://documents.cxgenie.ai/live-chat-and-support/ai-actions.md): This function will show you to how use AI for your conversation, saving your time and make the chatbot more likely human.
- [Conversation Tools](https://documents.cxgenie.ai/live-chat-and-support/conversation-tools.md): This area will let you decide the action on each conversation.
- [Tools](https://documents.cxgenie.ai/live-chat-and-support/conversation-tools/tools.md): This tool will let you modify your message depending on the purpose.
- [Contacts](https://documents.cxgenie.ai/live-chat-and-support/contacts.md): This feature will help you manage your chat user. It will include the info which is collected when the customer access to chatbot
- [Chat settings](https://documents.cxgenie.ai/live-chat-and-support/chat-settings.md): This section will let you customize the setting of conversation