> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/ticket-system-add-on.md).

# Ticket System (Add-on)

- [Ticket List](https://documents.cxgenie.ai/ticket-system-add-on/ticket-list.md): This feature will help you to manage your customers' issues/problems so that you can easily solve them.
- [Create Ticket(s)](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s.md): This section will help you create the ticket in the ticket list. You can also create the ticket even the customer haven't chatted with you before.
- [Merge Ticket](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/merge-ticket.md): This feature will let you merge all the ticket create by your members or customers into one.
- [Edit / Update the Ticket](https://documents.cxgenie.ai/ticket-system-add-on/create-ticket-s/edit-update-the-ticket.md): This feature is used for modify your ticket when it has something changes.
- [Ticket Settings](https://documents.cxgenie.ai/ticket-system-add-on/ticket-settings.md): The Ticket Settings page allows administrators to define how tickets are created, displayed, and integrated across the workspace.