---
description: >-
  This feature brings out the new feature in CX Genie: real-time learning the
  conversations.
---

# Bot learns from conversations immediately

**Here are 4 steps for Real-time learning:**

1. **Initiate Learning:**
   * Support agents can prompt the bot to learn from a conversation by selecting "AI > Learn this conversation" or pressing Shift + L.
2. **Immediate Processing:**
   * The bot processes the conversation immediately and notifies the team once the data is captured.
3. **Admin Review:**
   * An admin (which added) reviews and approves the new information to ensure accuracy before it’s added to the Knowledge base.
4. **Knowledge Base Update:**
   * The approved information is integrated into the bot’s knowledge base, enhancing its ability to respond to future queries.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FosjqJbebcFdWCzL101va%2Fimage.png?alt=media&#x26;token=75412979-d1b5-4d3a-8580-929d65dfa07c" alt=""><figcaption><p>Staff must be included in here so that staff can request bot learn immediately.</p></figcaption></figure>

* To access this feature: from the Dashboard -> Bots -> Click the bot you want to use -> Settings
* Back to Livechat tab <img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FJ9eAbDCE3gKUh5TD6QLg%2Fimage.png?alt=media&#x26;token=ac3244a2-76fe-4b2e-9685-51b47d8afd6c" alt="" data-size="line">-> Click on the chat you want to the bot learn -> Click the icon <img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FzrbFNQQNns14T8i5va15%2Fimage.png?alt=media&#x26;token=27270490-3023-4e33-8614-4741b6d4cf9f" alt="" data-size="line"> (in the box texting) -> Choose AI Learning from the Conversation.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FhKmWCdmeRqnOE4laQCxo%2Fimage.png?alt=media&#x26;token=bde1f479-e6c0-4a65-967e-f4c39fb0baf5" alt=""><figcaption></figcaption></figure>

* Once clicked, there will be a notification appears saying that "Bot is learning".&#x20;
  * This process will take a few minutes (less than 4 minutes for a normal conversation).
* Once completed, there will be a notification appears saying that "Bot learned successfully". You can find the data which was imported in the Knowledge base.

<figure><img src="https://imgr.whimsical.com/object/UdEM5fszCv2bembehrCFHY" alt=""><figcaption></figcaption></figure>
