> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/live-chat-and-support/list-of-conversations.md).

# List of Conversations

## Select channels

This is a filter you can choose to decide which conversations in Messenger or Website form will appear.

<figure><img src="/files/ZeABrK8J7Jaext1J6LlK" alt=""><figcaption></figcaption></figure>

## Search by name or email

<figure><img src="/files/K5HtctkgNC8WLQhwZKHT" alt=""><figcaption></figcaption></figure>

This box will let you find your customer more quickly by using email/name information.

## Filter

<figure><img src="/files/dgqKusaWBGZl4PxBdB6Q" alt=""><figcaption></figcaption></figure>

There will be a list including 2 selections to filter your conversations: Latest first or Unread first by clicking below the search box.

<figure><img src="/files/dQZkZ6AM6mnOGapMSANz" alt=""><figcaption></figcaption></figure>

* You can also select a category to customize your conversation preferences:
  * **Facebook Messenger**: This filter populates conversations from the Facebook page you've linked to your WorkSpace.
  * **Website**: This filter displays conversations from the website integrated with the chatbot.
  * **Conversation Status**: This filter allows you to view conversations based on their status. Even hidden conversations will appear under the "Closed" category.

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