> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/live-chat-and-support/conversation-tools/tools.md).

# Tools

## Format tools

<figure><img src="/files/mWir4RfNfAuwEWq7V4Ot" alt=""><figcaption></figcaption></figure>

You can use **Bold,** *Italic*, Underline, Numbered, or Bulleted List to format your message before sending a message to your customer. Besides that, you can attach files or use emojis but access the icon below the text box.&#x20;

<figure><img src="/files/s97bDn0B5iFDbboGm30S" alt=""><figcaption><p>Attach (left) and Emoji (right) icon</p></figcaption></figure>