# Introduction

Welcome to **CX Genie** 👋 — we’re excited to have you here! CX Genie is an **AI-powered platform** that helps improve how your business interacts with customers across different industries and platforms. This guide series will walk you through the basics of CX Genie so you can start **making your processes better** right away.



Each topic will be explained in this common format:

* **Overview:** What this feature helps you achieve
* **Steps to Use:** Clear, step-by-step instructions
* **Video Guide:** The setups and how it works in real time
* **Quick Tips:** Helpful suggestions to make things smoother
* **Troubleshooting:** Common issues and how to fix them



Let’s dive in and get started!
