> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/categories-and-tags/tags.md).

# Tags

This section lets you create the tags for the Help desk and Ticket.

* Access by clicking "Categories & Tags" -> "Tags"

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FeFXlVaEFOqEmZO3LGLxr%2Fimage.png?alt=media&amp;token=11f16f3f-a984-453c-a2a1-7d7547c65645" alt=""><figcaption></figcaption></figure>

* There are 2 areas:

1. The edit tag tool: by clicking the pen icon, you can edit the name of the tag on the "Name" field. Press the Enter button to complete.
2. Create tag: by clicking on it, you can create the new tag, press the Enter button to complete.
3.