> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/categories-and-tags/categories.md).

# Categories

This section will let you classify your ticket or customer based on each purpose.

You can access this feature by finding the <img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FqOm5V3o6vPHFp05i4sbM%2Fimage.png?alt=media&amp;token=11ed441b-14c9-4fa3-b267-a0c4eb6ad252" alt="" data-size="line"> button on the left of sceen.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FjuUwJzT8o5cVm45OtKhp%2Fimage.png?alt=media&amp;token=5721fdf6-2dad-426e-b4e9-f438cd1499f0" alt=""><figcaption></figcaption></figure>

* Create parent category by clicking the button (1), you can also create sub-category by click the button (2).&#x20;
* In the field (3), you can use to edit the category by clicking the pen icon or delete them by clicking the bin icon.&#x20;
* All of categories you created in this section can use in [Ticket System (Add-on)](/ticket-system-add-on/ticket-list.md) and (Help Desk).&#x20;