> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/categories-and-tags.md).

# Categories & Tags

- [Categories](https://documents.cxgenie.ai/categories-and-tags/categories.md): This section will let you classify your ticket or customer based on each purpose.
- [Tags](https://documents.cxgenie.ai/categories-and-tags/tags.md): This section lets you create the tags for the Help desk and Ticket.