# Turn off auto-reply

This block allows you to trigger the auto-reply function based on the [Trigger Workflow Condition](/bots/workflow/trigger-workflow-condition.md) or set up by your purpose.

For example, you can determine when your customer wants to speak with a real agent regarding the pricing of your product. You can select **When user intends (**[/pages/nyKlnMy5QrPBUUZIdxpE#id-2.-when-user-intend](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/pages/nyKlnMy5QrPBUUZIdxpE#id-2.-when-user-intend "mention")): When a customer expresses a desire to talk to a real agent, you can disable the auto-reply feature. This will be triggered when the customer types, "I want to talk to a real agent."

<figure><img src="/files/vc2ufeZrBRXJI3lW7slO" alt=""><figcaption></figcaption></figure>

\*Note: This function will not be affected if the conversation is turned off beforehand.\*


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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