Turn off auto-reply

This block allows you to trigger the auto-reply function based on the Trigger Workflow Condition or set up by your purpose.

For example, you can determine when your customer wants to speak with a real agent regarding the pricing of your product. You can select When user intends (2. When user intend): When a customer expresses a desire to talk to a real agent, you can disable the auto-reply feature. This will be triggered when the customer types, "I want to talk to a real agent."

*Note: This function will not be affected if the conversation is turned off beforehand.*