> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/turn-off-auto-reply.md).

# Turn off auto-reply

This block allows you to trigger the auto-reply function based on the [Trigger Workflow Condition](/bots/workflow/trigger-workflow-condition.md) or set up by your purpose.

For example, you can determine when your customer wants to speak with a real agent regarding the pricing of your product. You can select **When user intends (**[/pages/nyKlnMy5QrPBUUZIdxpE#id-2.-when-user-intend](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/pages/nyKlnMy5QrPBUUZIdxpE#id-2.-when-user-intend "mention")): When a customer expresses a desire to talk to a real agent, you can disable the auto-reply feature. This will be triggered when the customer types, "I want to talk to a real agent."

<figure><img src="/files/vc2ufeZrBRXJI3lW7slO" alt=""><figcaption></figcaption></figure>

\*Note: This function will not be affected if the conversation is turned off beforehand.\*