# Recap chat message

<figure><img src="/files/cfzG87Dh8CR1qMOaTOEh" alt=""><figcaption></figcaption></figure>

* By clicking on the "Recap chat message" component, you will add a purple block to your whiteboard
* This block has 2 purple dots. So you can connect with any blocks you want.&#x20;
* We encourage you to use this feature when your customer need to summarize the conversation.  This recap message will send to customer email.&#x20;

<figure><img src="/files/BotWDvVyx7pLjyBu4YEh" alt=""><figcaption><p>The recap message will send to your customer email once it reply this sentence.</p></figcaption></figure>

<mark style="color:red;">**= Please remember to click the "Save changes" button before leaving.**</mark>


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