> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/recap-chat-message.md).

# Recap chat message

This component lets you Recap chat message in a chatbot is a feature that allows the chatbot system to summarize the content of previous conversations between the customer and the chatbot.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2Fkn21BcUECh8R1XkfiJcz%2Fimage.png?alt=media&amp;token=0d9d99e6-0d5b-4679-9e10-0bde6c6042ce" alt=""><figcaption></figcaption></figure>

* By clicking on the "Recap chat message" component, you will add a purple block to your whiteboard
* This block has 2 purple dots. So you can connect with any blocks you want.&#x20;
* We encourage you to use this feature when your customer need to summarize the conversation.  This recap message will send to customer email.&#x20;

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FrPCFMMOMnztaKZd4duQg%2Fimage.png?alt=media&amp;token=c9941537-2f15-4cb0-9b72-1427a793955e" alt=""><figcaption><p>The recap message will send to your customer email once it reply this sentence.</p></figcaption></figure>

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