> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/queue-list.md).

# Queue list

This feature will let you customize your queue so your customer can show the exact time that the agent will be available to meet your client.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FSnWDtqCphOpUCxblPb3A%2Fimage.png?alt=media&amp;token=55dc4336-d246-43fc-9bc5-1277bc7fd6e5" alt=""><figcaption></figcaption></figure>

You can freely set up follow 2 options:

* The position in the queue
* Expected wait time: this will be counted based on the average timing response by your agent

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FEw5njgBvaj4TSNOjEBq9%2Fimage.png?alt=media&amp;token=cbdb93b8-3f12-4c30-8db1-9159bf2f8378" alt=""><figcaption></figcaption></figure>