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# Queue list

This feature will let you customize your queue so your customer can show the exact time that the agent will be available to meet your client.

<figure><img src="/files/xXPjvS6NDKT49imvJ4hw" alt=""><figcaption></figcaption></figure>

You can freely set up follow 2 options:

* The position in the queue
* Expected wait time: this will be counted based on the average timing response by your agent

<figure><img src="/files/2j1BstLpyofYsqKcNrtC" alt=""><figcaption></figcaption></figure>