> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/message-with-actions.md).

# Message with actions

## I. How to use

There are 3 parts that you need to know:

### 1. The message part

<figure><img src="/files/g7BHRWtyTNf2CPgsQwmH" alt=""><figcaption></figcaption></figure>

* This part lets you edit the content of your workflow. You can use the format tool (1) to highlight your text for better outline.&#x20;
* (2) is the area where you can input the content.&#x20;
* (3) is the option if you want your customer to choose the action before continuing the flow.&#x20;

### 2. The action part

<figure><img src="/files/ZIrfkCG2AGJGF4tkUIyu" alt=""><figcaption></figcaption></figure>

* You can add actions by clicking on the button (1) 'Add action'. Depending on your purpose, you can choose to add text or insert a link by clicking on the options in the list (2).
* Label: This section is used to enter the name of the action button, which will display information for customers.
* Tracking ID: To track the ID in the knowledge base
* Link (for the option use Link in Action): This section will attach a link and send to the chatter.

### 3. The wait counter

<figure><img src="/files/ccgndrhq76BUA0JFrW5v" alt=""><figcaption></figcaption></figure>

* You can customize the waiting time for customer response. If the customer does not respond within a specified time, they will no longer be able to select items from the list you've set up.
* Every selection can connect with the other components.

<mark style="color:red;">**= Please remember to click the "Save changes" button before leaving.**</mark>

## II. Examples

<figure><img src="/files/4BPb92bz8W3RolpuXxrB" alt=""><figcaption><p>Make sure your blocks is connected with each other</p></figcaption></figure>

<figure><img src="/files/4wFuVSuIwKCgA1y0kOuy" alt=""><figcaption><p>The workflow will be appear to the customer like this.</p></figcaption></figure>