Message with actions

This component lets you create the workflow message for your chatbot to send the reply with the message action if the customer triggers a workflow condition.

I. How to use

There are 3 parts that you need to know:

1. The message part

• This part lets you edit the content of your workflow. You can use the format tool (1) to highlight your text for better outline.

• (2) is the area where you can input the content.

• (3) is the option if you want your customer to choose the action before continuing the flow.

2. The action part

• You can add actions by clicking on the button (1) 'Add action'. Depending on your purpose, you can choose to add text or insert a link by clicking on the options in the list (2).

• Label: This section is used to enter the name of the action button, which will display information for customers.

• Tracking ID: To track the ID in the knowledge base

• Link (for the option use Link in Action): This section will attach a link and send to the chatter.

3. The wait counter

• You can customize the waiting time for customer response. If the customer does not respond within a specified time, they will no longer be able to select items from the list you've set up.

• Every selection can connect with the other components.

= Please remember to click the "Save changes" button before leaving.

II. Examples

Make sure your blocks is connected with each other

The workflow will be appear to the customer like this.