> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/frequent-questions.md).

# Frequent Questions

* By clicking on the "Frequent Question" component, you will add a green block to your whiteboard
* This block has 1 purple dot. You can connect with any blocks you want. 
* We recommend using this feature when you need your clients can access the FAQs of your business easier.

<figure><img src="/files/cEBOmZRqyYdIfyDcp574" alt=""><figcaption></figcaption></figure>

## I. How to use

* There are 2 parts that you need to know:

### 1. The message

This part lets you edit the content of your workflow

<figure><img src="/files/f05gk1dFI9kUN8nxv0kt" alt=""><figcaption></figcaption></figure>

1. The format tool (1): modify your text for better outline.&#x20;
2. The content area (2) : where you can input the content.&#x20;

### 2. The question

This part lets you select the FAQs from your Bot's Knowledge (FAQs)

<figure><img src="/files/aV8reFHqQCYQquXDHcIG" alt=""><figcaption></figcaption></figure>

1. You can search your question from Bot's Knowledge. Click to add the flow
2. Where you can see the question you have added. Maximum 5 questions at the same time.

<mark style="color:red;">**= Please remember to click the "Save changes" button before leaving.**</mark>

## II. Examples

<figure><img src="/files/OHXhrgeBlOd4iOfNEneI" alt=""><figcaption></figcaption></figure>