> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/create-ticket.md).

# Create Ticket

* By clicking on the button "Create ticket" <img src="/files/eH65jwmXFlAWw2DUPt6O" alt="" data-size="line"> on the WorkFlow tool, immediately add it to the whiteboard.&#x20;

<figure><img src="/files/ZCUwne0X3x5PW7H07UBP" alt=""><figcaption><p>Block of Create Ticket in the whiteboard.</p></figcaption></figure>

* You can also edit this component when sending the ticket with the specific answer by using dynamic variables and text
  * Dynamic variables available: {{customer.name}}, {{customer.access\_token}} {{customer.email}} {{customer.phone\_number}} {{message.content}}.

<figure><img src="/files/szV8FBuAkJJhDG7Olz6e" alt=""><figcaption></figcaption></figure>

* Click "Save changes" button on the top-right of the box to save your Workflow, and "Publish" to activate this feature.&#x20;