# Collect feedback

## I. How to use

<figure><img src="/files/oFscrDSmCqPzZjZDow5s" alt=""><figcaption><p>Collect feedback components.</p></figcaption></figure>

* By clicking on the "Collect feedback" component, you will add an orange block to your whiteboard.
* This block has 2 purple dots. So you can connect with any blocks you want.&#x20;
* We recommend you use this feature once you have answered or resolved a customer's question/issue, helping you and the chatbot better understand customer behavior.

<mark style="color:red;">**= Please remember to click the "Save changes" button before leaving.**</mark>

## II. Examples

<figure><img src="/files/5Ix3XzyKBNXlPivUrTeW" alt=""><figcaption><p>Connect with the message block to get the feedback from the customers'</p></figcaption></figure>

<figure><img src="/files/J21DL3mdfYVW3bcysoFs" alt=""><figcaption><p>Customer can click once one emoji for giving feedback</p></figcaption></figure>

<figure><img src="/files/aY2tBxlt53tgv3L4MpPV" alt=""><figcaption><p>After clicking the emoji, the bot will automatically reply and completely record the customer's feedback.</p></figcaption></figure>


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.