> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/collect-feedback.md).

# Collect feedback

## I. How to use

<figure><img src="/files/oFscrDSmCqPzZjZDow5s" alt=""><figcaption><p>Collect feedback components.</p></figcaption></figure>

* By clicking on the "Collect feedback" component, you will add an orange block to your whiteboard.
* This block has 2 purple dots. So you can connect with any blocks you want.&#x20;
* We recommend you use this feature once you have answered or resolved a customer's question/issue, helping you and the chatbot better understand customer behavior.

<mark style="color:red;">**= Please remember to click the "Save changes" button before leaving.**</mark>

## II. Examples

<figure><img src="/files/5Ix3XzyKBNXlPivUrTeW" alt=""><figcaption><p>Connect with the message block to get the feedback from the customers'</p></figcaption></figure>

<figure><img src="/files/J21DL3mdfYVW3bcysoFs" alt=""><figcaption><p>Customer can click once one emoji for giving feedback</p></figcaption></figure>

<figure><img src="/files/aY2tBxlt53tgv3L4MpPV" alt=""><figcaption><p>After clicking the emoji, the bot will automatically reply and completely record the customer's feedback.</p></figcaption></figure>