> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/collect-feedback.md).

# Collect feedback

This component lets you create the workflow to collect the feedback based on the emoji to evaluate the customers' attitude.

## I. How to use

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FbHXNI4oTidIjT0tpp5cS%2Fimage.png?alt=media&amp;token=7dfa89af-297d-47c8-98ff-c92bc0934aa8" alt=""><figcaption><p>Collect feedback components.</p></figcaption></figure>

* By clicking on the "Collect feedback" component, you will add an orange block to your whiteboard.
* This block has 2 purple dots. So you can connect with any blocks you want.&#x20;
* We recommend you use this feature once you have answered or resolved a customer's question/issue, helping you and the chatbot better understand customer behavior.

<mark style="color:red;">**= Please remember to click the "Save changes" button before leaving.**</mark>

## II. Examples

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FZRQOf0j17tb6NqUIMQzc%2Fimage.png?alt=media&amp;token=32066bdd-59fd-4e08-8bcc-15cd63a83d4b" alt=""><figcaption><p>Connect with the message block to get the feedback from the customers'</p></figcaption></figure>

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FrQClg4tZPov2XN7Fq6A2%2Fimage.png?alt=media&amp;token=cf55abfb-b32b-4054-b13f-31d21072d3c2" alt=""><figcaption><p>Customer can click once one emoji for giving feedback</p></figcaption></figure>

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FMTQf8JavuZ7Fp9I4QNJV%2Fimage.png?alt=media&amp;token=e527ec65-8497-47a9-8057-b2acd3b78cbe" alt=""><figcaption><p>After clicking the emoji, the bot will automatically reply and completely record the customer's feedback.</p></figcaption></figure>