> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/close-conversation.md).

# Close conversation

This block allows you to trigger the close conversation function based on[Trigger Workflow Condition](/bots/workflow/trigger-workflow-condition.md) or set up by your purpose.

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2FWhp9K3N5Q4B0TUN7KUp1%2Fimage.png?alt=media&amp;token=9037fb39-b98f-40ec-80b8-8942c6990a95" alt=""><figcaption></figcaption></figure>

For example, after consulting with your client about the product, your customer wants to leave feedback. You can follow these steps:

1. Trigger condition by keyword: "feedback"
2. Connect with the collect [feedback block](/bots/workflow/workflow-components-1/collect-feedback.md)
3. Choose the time response from customers
4. Connect with the close conversation block

<figure><img src="https://3928771814-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcrYvzbvjeUPqcy0srNQ9%2Fuploads%2Fkyq2UmnUo541dfTbRlSs%2Fimage.png?alt=media&amp;token=e49f4f07-52bf-40e6-8b6e-fa592ec2946a" alt=""><figcaption></figcaption></figure>

The result: If your customer wants to leave feedback, they can provide their latest response within 1 day.