# Auto-assign Agent

This block will let you choose the agent/team you want to assign the conversation or ticket. 

\*Note: This feature will be available once you have enabled the Help Desk feature.\*

<figure><img src="/files/iLnqlUwmpPlY5z8GGqFc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/KEY13W8W67sjPWGqSu7v" alt=""><figcaption></figcaption></figure>

* Based on your purpose, you can set up a round-robin for assignment, or select a specific team member to assign.
* Turn on the team assignment: the maximum concurrent chat will be applied.&#x20;
* Turn on the specific member assignment: the maximum concurrent chat will be unavailable.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/bots/workflow/workflow-components-1/auto-assign-agent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.