> For the complete documentation index, see [llms.txt](https://documents.cxgenie.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.cxgenie.ai/bots/workflow/workflow-components-1/auto-assign-agent.md).

# Auto-assign Agent

This block will let you choose the agent/team you want to assign the conversation or ticket. 

\*Note: This feature will be available once you have enabled the Help Desk feature.\*

<figure><img src="/files/iLnqlUwmpPlY5z8GGqFc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/KEY13W8W67sjPWGqSu7v" alt=""><figcaption></figcaption></figure>

* Based on your purpose, you can set up a round-robin for assignment, or select a specific team member to assign.
* Turn on the team assignment: the maximum concurrent chat will be applied.&#x20;
* Turn on the specific member assignment: the maximum concurrent chat will be unavailable.