# Bot's Knowledge

## 1. Overview

<figure><img src="/files/fdpBvynFglHBssj0ujBj" alt=""><figcaption></figcaption></figure>

* You can manage all the data you imported from **FAQs, Articles, Documents, URLs, and Connect with database** section.&#x20;
* You can also use the "Search questions" box on the top of the screen to search your Question - Answer more quickly.

<figure><img src="/files/kT6Fcuev3lUcPX81fvZK" alt=""><figcaption></figcaption></figure>

* Column (1): This field will let you optionally choose to delete the **Question - Answ**er content.

  * You can choose by clicking on each box or all of them and press the bin icon to delete

  <figure><img src="/files/GaLj3jm4OY63OQKFaQiW" alt=""><figcaption></figcaption></figure>
* Column (2): This field will let you edit the content of your Answer - Question when you click on it, there will be a box appears.

  <figure><img src="/files/Qw3mXOor6L8eqZXwo6BR" alt=""><figcaption><p> (1) Question and (2) Answer you have imported ; (3) <strong>Data source</strong> means your content was imported and found by one of five types at Training Data. Click <strong>"Save Changes"</strong> to apply the setting</p></figcaption></figure>
* Column (3): This column will let you filter the data between **Imported** and **Reviewed.** You can choose "In review" filter to display "Overlapped" content.

<figure><img src="/files/xIWKcIanaaEPWyrljpQ3" alt=""><figcaption></figcaption></figure>

* Column (4): This column allows you to modify or delete the data you have previously entered.
  * &#x20;![](/files/xKVgrn4EZjC0211BKf2z): **Pen Icon** helps you edit your content
  * ![](/files/efUBKVYniV8lMk3hwSwn): **Bin Icon** helps you delete your content.<br>

## 2. Bot Learns From Conversations

<figure><img src="/files/44CL0UyJBIWAs3avHLgD" alt=""><figcaption><p>Bot Learns From Conversations - Unanswered Questions Function</p></figcaption></figure>

* Bot Learns From Conversations helps the chatbot learn the reply from the live agent, it can be imported manually or autosave in the settings. When you click on the "Bot Learns From Conversations" a box lets you decide the action of every reply. &#x20;
* To access this feature you can follow: from Dashboard -> Bots -> Bot's Knowledge -> Bot Learns from Conversations.
* When you add a Facebook page or activate the auto-learning mode (located in the [**Settings**](/bots/settings.md)), the knowledge will be loaded here for approval. The bot will only learn the approved information
* There, a tab appears:

<figure><img src="/files/VlKETdE3jtjbzPBE9jX2" alt=""><figcaption></figcaption></figure>

* 3 features let you decide each Question - Answer Data:
  * Import (<img src="/files/nuSygzPJHzM70xGVoj55" alt="" data-size="line">): Import the data to the Knowledge Base.
  * Edit (<img src="/files/1dDplQYSNKHCvmx3X4Vj" alt="" data-size="line">): Edit your data before import to the Knowledge Base
  * Delete (<img src="/files/a7vV25bfUOCi71T0pNMj" alt="" data-size="line">): Delete unwanted data.

## 3. Unanswered Questions

<figure><img src="/files/aJjCrq5MNAPSOawM2jB5" alt=""><figcaption></figcaption></figure>

* Unanswered Questions help to list any questions asked by clients that don't have suitable answers. You can optionally update your content by clicking on any questions or delete them if you don't need them.
* If the customer cannot find a question in the Bot's Knowledge, that question will appear in the box.
* You can decide whether to **import or delete** the Unanswered Questions for every circumstance.
* Editing these unanswered questions will help your chatbot understand and respond to similar questions in the future.&#x20;

<figure><img src="/files/uzdsc1y5q0mgupg3tdpc" alt=""><figcaption></figcaption></figure>

### 4. Dictionary

This feature will allow you to train your chatbot to understand your slang or shorthand characters, making the chatbot's responses more accurate.

<figure><img src="/files/aEUKOM7B9Ri06c3Xh7J4" alt=""><figcaption></figcaption></figure>

\*Note: please fill in the right column to help the bot understand the context.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documents.cxgenie.ai/bots/bots-knowledge-1.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.